Polo Custom Products
Customer Support Services
For Polo Custom Products customer support is more than a department, it’s a part of our culture and inner connected in everything we offer. Our team works collaboratively with your engineers, purchasers, and program managers to ensure your product is designed smarter, built for manufacturability, and delivered on time, every time.
We understand that as your manufacturing partner you are trusting us with more than your product or idea, you’re trusting us with your reputation. That’s why Polo Custom Products takes pride in our hands-on, partnership-driven approach to every project, combining world-class engineering, responsive communication, and unmatched manufacturing expertise. Let’s get this partnership started.
Development & Engineering Center
Global Manufacturing & Supply Chain
Custom Material Management
Quality & Certifications
Berry Compliance
Comprehensive Support from Concept to Completion
Our dedicated project managers, engineers, and customer service representatives & customer success managers work collaboratively through every phase of the process. This full-service model ensures that our customers experience consistency, accountability, and clarity at every step—no surprises, no hand-offs, no excuses. We believe in making complex manufacturing simple, scalable, and reliable for our customers.
Design. Engineer.
Manufacture.
Development & Engineering
Every great product starts with smart design. Polo’s Development and Engineering team transforms your ideas into production-ready solutions by combining decades of experience with advanced design-for-manufacturability expertise.
Whether you’re developing a new medical device cover, a life-critical safety harness, or a high-performance protective enclosure, our engineers optimize materials, construction methods, and cost efficiency from the start. The result? Products that perform better, meet compliance standards, and scale seamlessly into production.
Custom Material Management
In custom manufacturing, the right material can define the success of the product. Our Material Management team maintains relationships with over 440 active suppliers worldwide and manages thousands of raw materials, including specialized textiles, laminates, and films. Polo has deep roots within the Advances Textile Association offering us valuable connections and sourcing opportunities to better drive business growth.
This expertise allows Polo to identify, qualify, and trace materials that meet your application, regulatory, and performance needs—ensuring reliable supply and controlled costs. From supply chain to inventory management, we handle the details so you can focus on innovation.
(Learn more about Custom Material Management →)
Global Manufacturing & Services
Polo provides the reach and reliability of a global manufacturing network with the responsiveness of a domestic partner. With three U.S. facilities and multiple international partners, we offer scalable production options tailored to your quality, cost, and lead-time requirements.
Whether your project demands rapid prototyping stateside or high-volume overseas production, Polo delivers flexible solutions with full transparency, and logistics support.
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Quality & Certification
At Polo, quality is built into every stitch, seal, and form. Our facilities operate under ISO 9001:2015, ISO 13485:2016 and FDA QSR 21 CFR Part 820 as the framework, with in-depth process testing and inspection protocols.
Our commitment to continuous improvement means that your product not only meets but often exceeds the expectations of highly regulated industries like medical, defense, safety & aviation. We believe that quality isn’t a checkbox—it’s a promise delivered on every day.
(Learn more about Quality & Certification →)
Berry Compliance
For our government and defense partners, Polo provides full Berry Amendment compliance, guaranteeing that all components and manufacturing processes meet domestic sourcing requirements.
This deep understanding of regulatory and contractual obligations allows us to confidently produce mission-critical products for U.S. military and federal programs while maintaining traceability and audit-ready documentation throughout the supply chain.
(Learn more about Berry Compliance →)
Why Customers Choose Polo
- End-to-End Partnership: From prototype to production, you’ll have one point of contact and a dedicated team invested in your success.
- Industry Expertise: We serve medical, fire & safety, defense, and industrial markets with precision and compliance expertise that spans decades.
- Scalable Solutions: Whether you need a few dozen pilot units or millions of assemblies per year, we have the resources and systems to deliver.
- Transparent Communication: We keep customers informed, responsive, and in control—because collaboration drives better results.
- Proven Reliability: Our history of long-term partnerships and consistent on-time delivery speaks for itself.
The Polo Difference
What sets Polo apart is simple: we care as much about your product as you do. We take ownership in your goals, share your timelines, and commit to delivering excellence that supports your brand reputation.
By combining the precision of engineering, the power of global manufacturing, and the dedication of a team that genuinely cares, Polo creates more than products—we build partnerships that last.
Request a Quote Today to learn how Polo can support your next program from concept through completion.