Maximizing OEM Potential with Troy Repp and Polo

Polo Custom Products has earned a strong reputation in the manufacturing world for more than 75 years, delivering exceptional products across industries like Medical, Aviation, Fire & Safety, Defense and Powersports. Our ability to provide flexible, scalable solutions that meet the evolving needs of OEMs is backed by a combination of industry expertise, a global network, and a dedicated team focused on delivering value at every stage of the production process.

A Global Network of Expertise and Resources

At Polo, we understand the importance of having a partner who can provide consistent quality and reliability, regardless of the challenges in the global supply chain. With three domestic manufacturing sites and 5 strategic partnerships in regions such as China, Vietnam, and the Caribbean, Polo offers the flexibility to manage risk and scale production to meet growing demand.

This global footprint is key to our ability to shift production when needed, providing redundancy across different locations to ensure smooth operations. As Troy, our Business Development Manager, highlights, this approach helps our customers manage risks and meet deadlines, even during times of uncertainty. Polo’s global presence, combined with our “feet on the ground” approach in key manufacturing locations, ensures we’re not just another supplier, but a true partner invested in our customers’ success.

Comprehensive Support at Every Stage

Polo’s ability to deliver world-class manufacturing solutions is strengthened by our dedicated internal teams. From material management to product development and engineering to supply chain management and quality assurance, we provide OEMs with a full spectrum of support. Our experienced professionals work together seamlessly to ensure every product is delivered on time, meets the highest standards, and supports our customers’ long-term goals.

Troy emphasizes that this collaborative, team-based approach allows Polo to deliver solutions that are not just effective but efficient. “We have smart people on our leadership team who are always collaborating,” says Troy. “I don’t need to know everything myself — I know who to bring in when I need a solution.”  This mentality helps ensure that each customer gets the attention they need, backed by Polo’s full range of experts.

At Polo, we believe in providing answers quickly. Troy adds that for OEMs, “timely responses” are crucial, and we pride ourselves on being responsive and transparent, offering quick answers to questions and providing clear communication at every stage of production.

Scalable Solutions for Growing Demands

Scalability is a core strength of Polo Custom Products. Whether an OEM needs to scale production from a small order to millions of units, we are equipped to grow with them. A notable success story involves a medical OEM that started with a modest order of 3,000 units and, over five years, grew to over 6 million units annually. With production spread across four manufacturing sites, including both domestic and near-shore locations, Polo was able to meet the customer’s growing needs while maintaining high levels of quality and cost-efficiency.

This success was possible due to Polo’s ability to quickly adapt to production shifts, ensuring the customer’s demand was met without delays. For Troy, this story is a clear demonstration of how Polo’s resources and team commitment come together to provide scalable, reliable solutions. Whether it’s managing higher volumes or meeting tight deadlines, Polo is ready to support OEMs through every stage of their growth.

Building Strong, Long-Term Partnerships

Polo doesn’t just focus on completing a project — we focus on building long-term partnerships with our OEM customers. By embracing open communication and understanding our customers’ pain points, we aim to provide value that goes beyond the product. Troy underscores the importance of these relationships, noting that successful partnerships rely on more than just timely deliveries. It’s about understanding customer needs, being responsive, and providing solutions that make a real difference.

In addition, Polo’s commitment to customer satisfaction is evident in how we engage with customers throughout the process. From the initial concept phase to the final product, we ensure that our OEMs have the support they need. We also leverage feedback from customer surveys and performance metrics to continuously improve our processes and maintain a high level of customer satisfaction.

The Polo Difference

What truly sets Polo apart is our blend of extensive industry experience, personalized service, and commitment to flexibility. Whether you’re scaling up production, dealing with supply chain complexities, or facing tight deadlines, Polo is the partner you can trust. Our team’s ability to adapt, respond quickly, and provide customized solutions is what makes Polo an invaluable resource for OEMs.

Troy’s approach — bringing the strength of Polo’s team to the table and ensuring that the customer’s needs are met with a tailored, responsive approach — reflects the company’s culture of excellence. At Polo, we are not just here to meet your manufacturing needs; we are here to build strong, lasting partnerships that help your business grow and succeed in a competitive marketplace.

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